Shipping & Delivery
BrainStick currently ships to the following countries: Australia, New Zealand, and the United States.
Please note: To change the delivery address of your current order, please email Customer Care within 24 hours of payment to ensure your shipping label is updated in time. You can reach us at hello@brainstick.com. If too much time has passed we may be able to redirect your order with the courier.
We manufacture all BrainStick products in Australia and ship directly from our Australian facility. This ensures the highest quality standards, a streamlined supply chain, and fast, reliable shipping to our customers.
BrainStick ships with: Aus Post and DHL Express
Once your order has been dispatched, you’ll receive a text message and email with your tracking information.
We understand that shipping issues can be frustrating! If there is an error on our end or your package is officially declared lost in transit by the courier, BrainStick will replace your order at no additional cost.
The Authority to Leave option will be provided with your tracking information by the carrier. If you choose this option, please note that BrainStick cannot be held responsible for any lost or stolen packages once delivery has been completed.
The Authority to Leave option will be provided with your tracking information by the carrier. If you choose this option, please note that BrainStick cannot be held responsible for any lost or stolen packages once delivery has been completed.
We understand that shipping issues can be frustrating! If there is an error on our end or your package is officially declared lost in transit by the courier, BrainStick will replace your order at no additional cost.
The Authority to Leave option will be provided with your tracking information by the carrier. If you choose this option, please note that BrainStick cannot be held responsible for any lost or stolen packages once delivery has been completed.
The Authority to Leave option will be provided with your tracking information by the carrier. If you choose this option, please note that BrainStick cannot be held responsible for any lost or stolen packages once delivery has been completed.
For a seamless customer experience, BrainStick covers all duties and taxes, ensuring no unexpected charges on your order.
BrainStick 90-Day Money Back Guarantee
We stand behind our product. If you’re not satisfied, you have 90 days from your purchase date to return your most recently received item—new or used—for a full refund.
Eligibility
We stand behind our product. If you’re not satisfied, you have 90 days from your purchase date to return your most recently received item—new or used—for a full refund.
Eligibility
- Only the last delivered product is eligible.
- Must be returned within 90 days of purchase.
- Receipt or proof of purchase is required.
- Email us at hello@brainstick.com to request a return.
- If approved, we’ll send you:
- A prepaid return shipping label
- Step-by-step return instructions
Do not send items back without return confirmation. Unauthorized returns will not be accepted.
Damaged or Incorrect ItemsPlease inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately so we can make it right.
ExchangesThe quickest way to exchange a product is to return the original item. Once approved, place a new order separately.
European Union 14-Day Cooling-Off PeriodIf you are located in the EU, you may cancel or return your order within 14 days without justification. The product must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds- You’ll be notified once your return is received and inspected.
- If approved, refunds will be processed to your original payment method within 10 business days.
- If more than 15 business days have passed since approval, please contact brain@brainstick.com.